Carnival Cruise line is introducing a new program by the name of ‘Menu Mate food ingredient’ in order to better accommodate guests who sail with the line who have special diet and food requests, such as guests with food allergies.
Christine Duffy, the President of Carnival Cruise Line stated, “making sure everyone is included in the fun and has the best experience possible is extremely important to us. We are always looking for new ways to help our crew enhance our guests’ experiences, and that’s exactly what this new. Program is doing on our ships for those with food allergies.”
The program will be operated for the most part on touch-screen tablets at food venues across the Carnival Cruise line fleet. The Menu Mate food ingredient program will be powered by CertiStar software in order to better mitigate the risk of allergic reactions amongst guests.
In addition to making it easier for guests with specific food and diet requests, the Menu Mate food ingredient program is also designed with Carnival Cruise Line’s crew members in mind. The program will assist crew members and help to ease the job of keeping track of each guests allergy and diet needs.
“Staff will ask guests about food allergies and enter any reactions into the program. The software will then sort through all available options and display which items are allergen friendly, which options can be modified to exclude allergens and which selections to be avoided. If preferred, guests can also use the Menu Mare designed tablet themselves to enter in their own allergy/dietary information and then order from the options curated to meet their needs,” stated Carnival Cruise Line regarding the new program.
This new program will help with safety and efficiency onboard by eliminating the process of conferring between guests, crew, and chefs over the ingredients of menu items. Because of this new program, guests sailing with Carnival Cruise Line no longer need to inform the cruise line of any dietary restrictions before their cruise, guests can easily access this new program once onboard.
Carnival states, “to ensure the program’s efficiency, Carnival culinary staff studied recipes across the line and worked to capture any potential allergen conflicts by inputting accurate ingredient information into the CertiStar software. To use the program directly and research allergen friendly options on their own, guests will be able to find a Menu Mate tablet on display near the Lido buffet stations as well.”