MSC Cruises will provide guests face masks on cruise ship as part of COVID-19 plan

MSC Cruises announced on Monday its new health and safety protocols that will be put into place when cruises resume in the Mediterranean.

The new procedures include universal COVID-19 testing for all guests and crew prior to embarkation, protected ashore visits at each destination only with an MSC Cruises excursion as an added level of protection for guests and the introduction of a COVID Protection Plan for further peace of mind for guests.

A dedicated task force, with the input and support of leading external medical experts, developed a robust protocol with new MSC Cruises’ specific operating procedures that go beyond the actual regional and national guidelines and effectively set a new standard.

Additionally, RINA, the independent maritime certification corporation, has verified that the protocol meets the European Maritime Safety Agency (EMSA) Guidance, which incorporates additional health standards including those from the EU Healthy Gateways Joint Action.

New health panel

MSC announced it has created its own panel of health experts from different areas of science, including Medical Services, Public Health and Sanitation, Hotel Services, HVAC and other Shipboard Engineering Systems, Information Technology and Logistics.

MSC Cruises engaged leading global healthcare provider Aspen Medical to further assist with the development of the protocol and operating procedures.

MSC cruise ships will implement the following precautionary measures and response planning:

1. Universal health screening of guests prior to embarkation that comprises three comprehensive steps: a temperature check, a health questionnaire and a COVID-19 swab test. Depending on the screening results and according to the guest’s medical or travel history, a secondary health screening or testing will take place. Any guest who tests positive, displays symptoms or a temperature will be denied boarding. Following guidelines from the European Centre for Disease Prevention and Control, guests traveling from countries categorized as high risk will be required to take a molecular RT-PCR test, to be done within 72 hours prior to joining the ship. All crew members will be tested for COVID-19 prior to embarkation as well as regularly during their contract.

2. Elevated sanitation and cleaning measures supported by the introduction of new cleaning methods, the use of hospital-grade disinfectant products and the sanitation of the air on board with UV-C light technology that kills 99.97% of microbes.

3. Social distancing will be enabled through the reduction of the overall capacity of guests on board, allowing for more space for guests, approximately 10 m² (about 108 sq. ft) per person based on 70% overall capacity. Venue capacity will be reduced, activities will be modified to allow for smaller groups and guests will be able to pre-book services and activities to manage guest numbers.

When social distancing is not possible, guests will be asked to wear a face mask, for instance in the elevators. Face masks will be provided daily to guests in their staterooms and will be available around the ship.

4. Enhanced medical facilities and services with highly qualified staff trained, the necessary equipment to test, evaluate and treat suspected COVID-19 patients and the availability of free treatment at the onboard Medical Center for any guest with symptoms. Dedicated isolation staterooms will be available to enable isolation of any suspected cases and close contacts.

5. Ongoing health monitoring will be conducted throughout the cruise. Guests and crew will have their temperature checked daily either when they return from ashore or at dedicated stations around the ship to monitor the health status of every guest and crew member. During this initial phase of operations, as a further enhanced measure of protection and to avoid risks to the health of guests and their fellow cruisers, guests will only go ashore as part of an organized MSC Cruises’ excursion. This means that MSC Cruises can protect their health while ashore with excursions that will be delivered with the same high standards of health and safety as on board. We will ensure that transfers are properly sanitized and that there is adequate space. Tour guides and drivers will also undergo health screening and will wear appropriate personal protective equipment (PPE).

6. A contingency response plan will be activated if a suspected case is identified, in close cooperation with the national health authorities. The suspected case and close contacts will follow isolation measures and may be disembarked according to local and national regulations.

Leveraging tech to keep guests safe

The MSC for Me app will support the work the cruise line is doing to implement these new policies and procedures.

On board MSC Grandiosa every guest and crew member will be provided with a complimentary MSC for Me wristband, which facilitates contactless transactions around the ship as well as providing contact and proximity tracing.

A new Information Center, accessible by telephone, will allow guests to call Guest Services for information, rather than having to go to the desk in person.

• Onboard activities and entertainment have been redesigned to enable smaller group sizes and guests should book in advance. A rich program of activities will be available throughout the cruise including themed events, fun games, talent shows, fitness, dance and more.
• Award-winning children activities and family live game shows will be available each day. New spaces on board will be reserved for children and teenagers as the youth areas will operate at a reduced capacity. Parents taking an excursion can still leave children with the youth staff by making a reservation one day in advance. Lunch and dinner with the youth staff will still take place along with the most popular kids’ activities such as MSC Dance Crew, Cabin 12006 family game show & web series and the LEGO experience.
• Wide choice of live entertainment will continued to be offered around the ship. As the capacity of the theater will be reduced to ensure responsible social distancing, the entertainment schedule will be adapted so all our guests can still enjoy a great variety of award-winning shows.
• Restaurants, bars and lounges, will allow for social distancing and all meals and drinks will be served to guests at their table. The buffet restaurant will offer a new service concept and a new guest flow to ensure social distancing. Instead of self-service, the guests will select what they want and the food will be plated and handed to them to take back to their table to ensure the highest level of health and hygiene measures are followed. For a contactless experience, guests will be able to access restaurant and bar menus from their personal mobile device by scanning a QR code.